Shipping policy

Thank you for shopping with Qomvara. We work with trusted third-party fulfilment partners to deliver our products to customers worldwide.

Order processing

Orders are normally processed within 2–5 business days, excluding weekends and statutory holidays. Processing time is separate from shipping time.

After your order has been processed, you will receive a shipping confirmation email when tracking information is available. Tracking information can take several business days to begin updating after a shipment has been dispatched.

Estimated delivery

Our standard estimated delivery time is 10–15 business days after processing. Certain international destinations, remote regions, customs inspections, carrier disruptions, high-volume periods, or circumstances outside our control can extend delivery to 20 business days or longer.

Delivery estimates are not guaranteed delivery dates. Please order early if you need an item for a holiday, birthday, or other specific occasion.

Worldwide shipping

Qomvara ships worldwide to destinations supported at checkout. Available shipping methods and costs, if applicable, are displayed before payment.

International shipments may be subject to import duties, taxes, customs charges, or handling fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer’s responsibility and are not included in the product price or shipping charge.

Address accuracy

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately at support@qomvara.com if you notice an error.

We cannot guarantee that an address can be changed after an order enters processing. Additional shipping costs resulting from an incomplete or incorrect address, refusal of delivery, or failure to collect a package may be deducted from any available refund where permitted by law.

Delayed, lost, or delivered packages

If your tracking has not updated for an extended period or your order has not arrived within 30 business days after dispatch, contact support@qomvara.com with your order number. We will review the tracking information and assist with the carrier or fulfilment partner.

If tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbours, your building reception, and the local carrier. Qomvara will assist with a delivery investigation, but replacement or refund eligibility will depend on the investigation and applicable consumer law.

Order changes and cancellations

Cancellation requests must be submitted within 12 hours of purchase by emailing support@qomvara.com. We will make reasonable efforts to accommodate the request, but cancellation is not guaranteed once processing or fulfilment has begun.